When you go to Luso American Credit Union’s website, you will see a button titled “Bill Pay”. Click the button, and you will be given step-by-step instructions for enrolling in Bill Pay.

Once you submit the separate online enrollment for Bill Pay, you can begin scheduling payments as soon as your enrollment is processed. Once processed, you will receive an e-mail.

After funds are withdrawn from your designated account, we may remit your payments by electronic funds transfer, or if the payee does not accept electronic payments, by mailing a check drawn on an account we maintain for this purpose, or by some other appropriate means.

Because of the time it takes to remit your payment to the payee, they will not receive the payment on the processing date (the date you instruct us to deduct the funds from the account). Therefore, in order to provide sufficient time for payments to be received by your payee, the processing date should be a minimum of five (5) business days before the bill’s actual due date.

Although a number of your payees accept payments electronically, many do not. For those that do not accept electronic payments, we must send a check to that payee via US Mail. Once the payee receives the check, it may take a day or so for the payee to process and post the check to your account.

Even for electronic payments, it may take two or three days for your account to be posted. Holidays must also be taken into consideration.

First, be sure to allow a minimum of five (5) business days for a payee to receive your payment. Contact your payee and verify whether your payment was received. If it was not received, go to into Bill Pay, and do a Bill Inquiry. Bill Pay will trace your payment and get back to you.

As always, if you need help, please contact the credit union at 978-531-5767.